Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the Basementeer loyalty program?
Our Basementeer program offers a 10% discount on every purchase and gives 10% of profits back to local charities and schools. There is a one-time joining fee and no annual dues.
How long do I have to return my items?
We offer a generous return policy. Most items can be returned within 90 days of purchase, provided they are in new condition with original packaging and tags attached.
Do you offer professional bike and ski tuning?
Yes, our expert technicians provide a full range of services including bike tunes, ski and snowboard waxing, binding adjustments, and custom boot fitting at most of our physical locations.
How can I track my online order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your gear's journey to your doorstep.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are working on expanding our reach to international athletes in the future.
Can I rent sports gear online?
You can browse our rental inventory online and make reservations for pickup at any of our store locations. We offer rentals for skiing, snowboarding, camping, and cycling.